Our prize policy

This page outlines our prize policy which applies to every tournament hosted by The Plays unless otherwise stated. Please note that we may ask you for personal information such as full name, address and telephone number in order for you to receive prizes.


Cash Prizes

  • Payment Method
  • Currently our only supported payment method is PayPal. We are working on having more payment options in the future.

  • Fees & taxes
  • All prize winners are responsible for paying any applicable fees an taxes for winnings they receive.

  • Payment time frame
  • All cash payments are paid out within 30 days of the event ending, unless otherwise stated. If there is an expected delay in payment, we will let you know.

Digital Prizes

  • Delivery Method
  • Digital prizes, such as in-game items, digital currency or game keys, will be delivered on their respective platforms with instructions on how to redeem (where applicable)

  • Fees & taxes
  • All prize winners are responsible for paying any applicable fees an taxes for winnings they receive.

  • Payment time frame
  • All digital prizes are delivered within 30 days of the event ending, unless otherwise stated. If there is an expected delay in delivery, we will let you know.

Physical Prizes

  • Delivery Method
  • Delivery of physical prizes such as gaming hardware, peripherals, etc. are typically managed directly by the company or their distributor. In the event we are responsible for sending the physical prizing, it will be sent via tracked and signed for delivery.

  • Fees & taxes
  • All prize winners are responsible for paying any applicable fees an taxes for winnings they receive.

  • Payment time frame
  • We work with our partners to ensure all physical prizes are sent within 30 days of the event ending. Please note delivery may take longer depending on your location and the postal process.

Claiming

  • All prize winners must claim their winnings within 30 days of the respective tournament ending. Additionally, only 1 person per team may claim the team's collective prize(s), we are not responsible for prize distribution within your team level.

Questions

  • If you have a question about a prize you have won, please get in touch by contacting us at contact@theplays.gg.